Discover a Career with Encompass Family Support Services

Encompass Family Support Services is adding to our TEAM – we are hiring Area Coordinators for our Fargo and Valley City Locations

Position Summary

The Area Coordinator is responsible for the day-to-day operational oversight of assigned service areas, ensuring services are delivered safely, consistently, and in compliance with all organizational and licensing requirements.

This role serves as the operational leader supporting Program Coordinators and QDDPs by bridging service planning and service delivery. Through a shared oversight model, the Area Coordinator ensures strong staff performance, effective communication, and high-quality outcomes for people supported.

Why this role is right for you…

The ideal candidate for this position thrives in a fast-paced, people-centered environment and is motivated by creating structure, solving problems, and supporting teams to deliver high-quality services. This individual will enjoy engaging with staff, families, and leadership while balancing compliance, staffing, and day-to-day operations.

Key Responsibilities

Risk Management & Compliance

• Ensure compliance with internal policies, licensing standards, and service authorizations
• Monitor and address operational risks, incidents, and reportable events
• Complete and review General Event Reports, including follow-up and environmental assessments
• Participate in internal investigations as requested
• Support audit readiness and successful licensing reviews
• Other duties as assigned

Service Oversight & Operational Excellence

• Oversee daily service operations to ensure services are delivered as scheduled and authorized
• Manage the day-to-day needs of individuals receiving services to ensure quality outcomes
• Ensure alignment between service plans, documentation, and service delivery
• Identify operational gaps and implement solutions to improve efficiency and effectiveness

Staffing, Scheduling & Coverage

• Develop and maintain staff schedules to ensure consistent coverage
• Address call-offs, staffing shortages, and coverage gaps, including working direct care when necessary
• Ensure staff assignments align with training, competencies, and individual needs

Supervision, Culture & Employee Experience

• Provide direct supervision, coaching, and performance feedback to DSPs and Family Coordinators
• Conduct performance evaluations and address performance concerns
• Foster a culture of accountability, engagement, and teamwork
• Organize and lead team meetings (household huddles) to ensure communication and alignment

Training Reinforcement & Staff Development

• Reinforce training through hands-on coaching and in-the-moment support
• Model best practices in service delivery and person-centered supports
• Identify training gaps and collaborate with HR and QDDPs to address needs
• Maintain required certifications (CPR/AED, First Aid, Therapeutic Intervention)

Communication, Coordination & Advocacy

• Serve as the primary point of contact for families/guardians regarding daily needs and concerns
• Maintain consistent communication with stakeholders, including at least monthly contact with families
• Collaborate with Program Coordinators, QDDPs, and leadership to ensure coordinated care
• Represent the organization professionally in meetings and community interactions

Documentation & Reporting

• Review documentation for accuracy, timeliness, and compliance
• Ensure documentation supports billing and aligns with service plans
• Communicates and correct documentation concerns with staff

Continuous Quality Improvement & Organizational Alignment

• Monitor trends and identify opportunities for operational improvement
• Participate in quality initiatives, audits, and corrective action planning
• Contribute to organizational alignment, strategic goals, and team cohesion
• Support implementation of new systems, processes, and service models

Day-to-Day Duties

• Supervise DSP performance and complete evaluations
• Update schedules and ensure coverage needs are met
• Work direct care shifts as needed
• Complete and review incident and event documentation
• Lead team meetings and staff communications
• Provide in-home coaching and modeling for DSPs
• Support individuals in accessing and maintaining benefits as needed
• Participate in meetings and represent Encompass as assigned

Top Skills Needed to Be Successful

• Demonstrate a strong commitment to the mission and values of Encompass Family Support Services
• Be driven to improve systems, efficiency, and service outcomes
• Adapt quickly to changing needs while maintaining consistency in service delivery
• Take ownership of responsibilities with a proactive, solution-focused mindset
• Use past experiences to inform decisions and strengthen operations

Required Qualifications

• Bachelor's degree with human services or related field

• Experience in human services, disability services, or related field

• Demonstrated supervisory and organizational skills

• Knowledge/expertise of Developmental Disabilities service system and Socioeconomic Systems required

• A minimum of 2 years of senior level supervisory and/or management experience required

• QDDP module certification preferred

Preferred Qualifications

• Experience supervising DSPs
• Familiarity with licensing or regulatory requirements

Job Type: Full-time

Salary: From $25.00-$30.00 per hour D.O.E.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Simple IRA with up to a 3% match
• Paid time off
• Parental leave

Schedule:

• Monday to Friday
• Participates in the On-Call rotation

Work Location: In person

(1) position for each location

• Valley City
• Fargo

Join Our Team

1. Apply – Submit your application/resume online.

2. Interview process – if you meet the initial requirements be on the look out for an email to set up an interview.

3. Passing interview

4. Passing Background Check - You must pass a background check, Ensuring a safe and supportive environment.

If you’re passionate about making a difference and want to be part of a supportive and impactful team, apply today and start your journey with Encompass Family Support Services!